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EVEN IF YOU ARE NOT HAPPY WITH YOUR LATEX MATTRESS
                    ........... "YOU WILL LOVE DEALING WITH SLEEP EZ"

 
  Dear Sleep EZ,  

Just wanted to send a special Thanks for the terrific customer service we received from you. Most of your testimonials are from customers who loved their beds. Unfortunately, the bed didn't work for me. For those people who want to try one of your beds but are hesitating, I can tell them that if it doesn't work out, there is absolutely NO PROBLEM returning it, within 90 days,for a full refund !  We appreciate your customer care and wish you the best.



 

Sincerely,
Gretta and Bob Cummings
Tucson, Arizona

August 1, 2011

 
 

Sleep EZ 90 Day Trial and Return Policy On Latex Mattresses

 

We have a 90 day full refund return policy on our Select Sleep latex mattresses, with customer responsible for return shipping fees only.

Pillow and mattress protectors are non-returnable items.

 

Sleep EZ 90 Day Layer Switch Out Policy

 

In addition, in order to take the risk out of selecting the right mattress we have a 90 day layer switch out policy on latex mattresses . This means you may return any one of the layers, (2 if layers are split for his and her comfort), in your mattress in exchange for a layer of different firmness. A modest portion of shipping of $30 will be charged to any location in cont. United States. There is no charge for the ALL NEW latex layers. To make sure you are not inconvenienced in any way, the process is as follows:

  1. Notify us of the desired firmness with our over the phone assistance.
  2. We ship BRAND NEW comfort layer to you.
  3. You return switch out layer to us in the same box we shipped new replacement layer.
  4. The returned replacement layer is taken out of production. All comfort layers are brand new.

Second and subsequent layer exchanges during the 90 day period customer would pay full shipping charges only. After 90 day period customer would pay current price of 2.8" layer, plus shipping. For additional information on what to look for when selecting a mattress company go to our understanding mattress warranties page.

   

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