In addition, in order to take the risk out of selecting the right mattress we have a 90 day layer switch out policy on latex mattresses . This means you may return any one of the layers, (2 if layers are split for his and her comfort), in your mattress in exchange for a layer of different firmness. A modest portion of shipping of $30 will be charged to any location in cont. United States. There is no charge for the ALL NEW latex layers. To make sure you are not inconvenienced in any way, the process is as follows:
- Notify us of the desired firmness with our over the phone assistance.
- We ship BRAND NEW comfort layer to you.
- You return switch out layer to us in the same box we shipped new replacement layer.
- All comfort layers are brand new. The returned replacement layer is taken out of production.
Second and subsequent layer exchanges during the 90 day period customer would pay full shipping charges only. After 90 day period customer would pay current price of 2.8" layer, plus shipping. For additional information on what to look for when selecting a mattress company go to our understanding mattress warranties page.