F.A.Q

Common Customer Questions

The Sleep EZ Difference

What kind of mattress is a Sleep EZ?

Sleep EZ specializes in natural and organic latex mattresses. Latex is a high-quality natural foam that has unique features such as being anti-microbial, dust mite and mildew resistant, as well as being naturally breathable.

Our Select Sleep models are unique to our brand because they offer you the ability to customize your mattress, based on your individual needs. You have the ability to rearrange the layers within your mattress in the comfort of your home. The arrangement of the layers changes the support and contour of your mattress, giving you unparalleled control over your comfort.

Furthermore, we offer you a 90-day comfort guarantee, which gives you the ability to exchange comfort layers. You can purchase with confidence knowing that if your mattress is not right the first time, we will help in assisting you to achieve the perfect balance of contour and support with our comfort guarantee!

How does the Sleep EZ compare to a memory foam mattress?

Latex is natural, non-off-gassing open-celled foam that conforms to the body naturally. Its open-celled feature allows the foam to breathe. Therefore, it will sleep cool in the summer, and warm in the winter.

Due to its rubber cell structure, latex is a very resilient and durable foam compared to that of Memory foam and Polyfoam. Although memory foam feels comfortable at first, it sleeps hot and lacks the necessary support. Compared to memory foam, latex foam’s design offers consistent, healthy support.

Memory foam is a petroleum based Visco-elastic foam that is close-celled, and therefore traps and holds heat. The cell structure of memory foam does not have the tensile strength of latex and will break down much sooner and shorten the life of the mattress.

What makes a Sleep EZ mattress different from all the rest?

At Sleep EZ we recognize that buying a mattress online is difficult, from judging comfort without feeling it first to finding the best price. The process is made more complicated by confusing marketing trying to convince people that everyone sleeps the same and that their "one-size-fits-all" mattress is the perfect mattress for you. With over 40 years of experience, we know this is not true. To address this issue, we have implemented both production and policy internally to bring balance to these difficulties.

A Sleep EZ mattress is different from its competitors because of two factors. The first is the ability to configure the mattress after purchase, which allows the mattress to change over time, just as your sleep needs do. The second is our 90-day layer exchange policy, to help make sure that you start with a perfect mattress. These two aspects, together, take the risk out of buying online and help our customers find the perfect mattress for their specific needs even if those needs change.

Where can I read reviews of Sleep EZ mattress lines?

We have reviews from our satisfied customers and in some cases customers who returned the mattress but had glowing remarks about our customer service. In addition, if you search the web for Sleep EZ you will find positive reviews built over 39 years of our dedication to our cherished customers.

Shipping

How long will it take to receive my Sleep EZ mattress?

Your mattress will be built and shipped within 2 working days from order placement. We ship UPS ground and transit time depends on where you live, but is usually between 5 and 7 days.

What is the transit time to my location?

We ship UPS ground from our factory in Phoenix, AZ. Here are some estimated transit times based on UPS maps.

  • business days to California and the southwestern states
  • business days to the Pacific Northwest, the central states and the Midwest
  • business days to New England and other East Coast locations

How big is the shipping box of the Sleep EZ Mattress?

Box size for all Select Sleep mattresses is 18"x 18" x 39"

The number of boxes you receive will depend on the size and model of the mattress you order.

Can I change my shipping address?

You can change shipping address if you contact us prior to shipping. Should you contact us to change your address while your mattress is already in route, in most cases we can reroute shipment, in which case the customer is responsible for any fee incurred.

Do you ship internationally?

We currently ship internationally only to Canada via USPS. There is a shipping fee of $149 per box for this service. The number of boxes depends on the size and model of the mattress.

Do you ship to Alaska or Hawaii?

We ship to Alaska and Hawaii via USPS. There is a shipping fee of $99 per box for this service. The number of boxes depends on the size and model of the mattress.

Can I request special instruction for delivery?

Yes. Should you have special shipment instructions for UPS, we can include them when we process your shipment. However, we cannot guarantee that instructions will always be followed by your UPS driver. UPS can accommodate specific delivery dates requested by the customer, barring any unforeseen circumstances for UPS, such as bad weather. Should you need to specify a specific time of day for delivery, you will need to contact your local UPS hub.

Where is my package? UPS tracking page says it is delivered but I have not received it?

Send us an email right away and we will work with UPS to track your package. If the carrier misplaced or delivered your package to the wrong address, it can take up to 3 business days for them to complete their investigation with the driver. Should this be the case, we will continue to work with UPS to get you your mattress as soon as possible.

Why is my order status not being updated?

We do not update the order status until your mattress has shipped. Once your mattress has shipped, you will receive an email with the shipping details. If more than a week has passed, please send us an email at jeremym@sleepez.com or let us know by phone at 480-966-8785.

Do you ship to Canada?

Yes, we ship to Canada via USPS. There is a shipping fee of $149 per box. The number of boxes will depend on the size and model of the mattress.

Can you expedite shipping? Do you have expedited shipping options?

We ship our Sleep EZ mattress via UPS Ground so we're unable to expedite the shipping or offer an up charge for fast shipping. We ship UPS Ground from Phoenix, Arizona and here are some estimated transit times based on UPS maps.

  • 2-3 business days to California and southwestern states
  • 3-4 business days to the Pacific Northwest, the central states and the Midwest
  • 4-6 business days to New England and other East Coast locations

What is the shipping weight of the Sleep EZ mattress?

Depending on contents in each package, they can range from 25lbs to 75lbs.

Returns

How do I return my mattress?

We’re confident you’ll love your SLEEP EZ mattress, but if you don’t, let us know within 90 days of receiving your mattress and you may return it with no questions asked. Please call us at 480-966-8785 to notify us of your return and we will process your request and issue your return labels. You will only be charged a flat-rate $99.00 return fee if you use the original Sleep EZ boxes and return labels. If you did not keep your original boxes and need to purchase boxes, we recommend the 27” TV/Microwave box that can be picked up at any U-Haul dealer.

Do I have to ship it back in its original box if I decide to return?

We recommend that you keep your original boxes. If you are unable to keep your original boxes, you can call our office at 480-966-8785, and we will be happy to assist you with required box sizes/dimensions should you decide to return your mattress.

Is the return process different if I ordered through Amazon?

Yes. If you ordered your SleepEZ mattress through Amazon, and decide to return it, we ask that you call our office at 480-966-8785 for return instructions.

Can I exchange my mattress for a different size during my 90-day guarantee?

Yes, exchanges are available during your 90-day guarantee. Simply call or email and let us know you would like to make an exchange. If you are down-sizing your mattress, we will simply refund the balance to your purchasing card. If you are up-sizing, we will charge the difference between the two models.

How long after purchase can I request a refund?

You can request a refund of your purchase up to 90 days after the date your order was placed. We only ask that you your Sleep EZ mattress for 30 days. Before initiating your return we want you to take advantage of the options available for adjusting the comfort to your needs. First option is to unzip your cover and change the stacking order of the individual layer. See our video section for help in this area. Your second option, should you not attain your preferred comfort by rearranging layers, is to request a swap out layer of a different firmness for one of your existing layers. That is the beauty of our Select Sleep design and why it has been so successful for the past 18 years on the internet.

If together, we have exhausted all options and you wish to return mattress we will issue you a "Return Authorization Number to initiate the process.Call or email Support@SleepEZ.com and we will work with you to return your mattress.

What are my costs when returning a mattress?

Should you exhaust all adjustment options and the mattress is not a good fit for you, your total cost is a flat $99 return fee. We pay all the shipping charges as long as the mattress is returned in proper boxes.

What do I do with my old mattress?

We suggest you donate it to Salvation Army or your local Saint Vincent de Paul Society. For Salvation Army go to http://satruck.org. These two excellent organizations will do most of the work of disposing of your old mattress at no cost. We've also worked with local churches and homeless shelters to pick up the old mattresses. Call or email us if you need some donation location suggestions.

Warranty

Can I get a replacement cover?

We provide a 1-year warranty for the cover from the date of purchase. It applies to defects in material or workmanship and is not part of the 20-year warranty.

Should you need to purchase a new cover, you can do so on our “Mattress Components” page at: https://www.sleepez.com/latex-mattress-components.html.

What if the foam forms irregular indentations and is getting body impressions?

Notify our warranty department at 480-966-8785 or jeremym@sleepez.com, and you will receive instructions on the warranty procedures. We may ask that you take pictures to help illustrate your concerns.

The warranty allows for a 1.5" impression in the latex, not associated with a faulty foundation, box spring, platform, or cover.

Our representative or skilled technician shall make the final determination regarding repair or replacement

How long is your warranty and what does it cover?

We offer a 20 year (10 year non-prorated) warranty and a 90-day return policy on our Select Sleep models. This warranty covers manufacture defects, as well as premature breakdown of the latex. Here is a link to our mattress warranty: https://www.sleepez.com/warranty.htm.1

How do I make use of the warranty if I think my Sleep EZ mattress is defective?

Keep your original invoice. This will be needed for any warranty issues.

Notify our warranty department at 480-966-8785 or jeremym@sleepez.com and you will receive instructions on warranty procedures.

Sleep EZ Company

How long have you been in business?

Sleep EZ started in 1976, as a family owned manufacturer / factory direct. With 39 years under our belt, we are on our 3rd generation.

Care

Can I sleep directly on my Sleep EZ mattress?

You can, but you should always use sheets (and ideally a protector too). You’ll get the most out of your Sleep EZ mattress by washing or changing your sheets weekly and by unzipping the cover and giving it a gentle shake occasionally.

Can I place my mattress on the floor?

Yes. An all-latex mattress requires a solid and sturdy foundation, therefore the floor is acceptable to be used as your foundation.

Do I need to air the mattress?

In most cases you will not need to air your mattress. Due to latex being a derivative of rubber trees, latex can have a subtle rubber odor. However this natural latex odor will dissipate within 1-2 weeks.

When handling the latex during mattress assembly, the slight odor will be more apparent. Most customers no longer notice this odor once the latex is encased in the cover.

Under no circumstances should you ever place your latex layers outdoors to air. Should you feel you need to air your latex layers we suggest unzipping the cover and cracking a window for a bit while the mattress is not in use.

Do I need to flip or rotate my latex layers?

Latex foam has a very durable cell structure, and is much more resilient compared to that of most other foams. It will not break-down in areas of repeated use like poly or memory foam will, therefore latex does not need to be flipped or rotated.

Can I clean the cover?

Do not machine wash or dry the cover. We recommend you spot clean with a soft brush and mild detergent. Allow to air dry completely.

About The Mattress

What size mattresses does Sleep EZ offer?

Sleep EZ offers all major sizes Twin, Twin XL, Full, Queen, Eastern King, and California King. If you need a special size please call 1-800-710-9846 for correct pricing.

  • Twin - 38" x 74"
  • Twin XL - 38" x 80"
  • Full - 53" x 74"
  • Queen - 60" x 80"
  • Eastern King - 76" x 80"
  • California King - 72" x 84"

What is the mattress’ foam density/ILD numbers?

Our ILD numbers for our Talalay and Dunlop latex layers are as follows:

  • Soft – 19-22
  • Medium – 30-32
  • Firm – 37-40
  • X Firm - 44

What is the cover made of?

Our Select Sleep models are equipped with a cotton and wool zipper cover. This cover is 100% all cotton, padded with 1.5” of wool. Depending on which mattress line you decide to purchase from (natural or organic), you will receive either a natural or organic cotton and wool cover.

Our 8” latex mattress special model is equipped with a 4-way stretch cotton and rayon zipper cover.

Will the mattress smell or off-gas?

Some customers notice a subtle brand-new latex odor for a few days, but this dissipates quickly. This is a natural odor of rubber and is not considered to be off-gassing.

Do you use a flame retardants in your mattress?

We use wool as a natural fire barrier. We do not add any artificial flame retardants to our mattresses.

Can I have a sample of the latex or cover fabric?

You can request latex and cover samples. Simply email us at jeremym@sleepez.com, or call our office at 480-966-8785 to order your samples.

Can each side of bed be a different firmness?

Yes, you may select any of the four firmness levels for either side, and still have the opportunity to change by re-arranging the stacking order.

Can the Sleep EZ mattress fold?

Yes. Latex contours better than any foam on the market, which makes it ideal for adjustable and hide-a-way beds.

What is the weight capacity of the Sleep EZ mattress?

All weights can be accommodated on a SleepEZ mattress, please see our configuration simulator to determine the proper layer configuration for your latex mattress.

How do I unpack the mattress?

We offer step by step instructions here on our website on how to unpack and assemble your mattress. Should you have further questions, please call our office at 480-966-8785, and we will be happy to assist you.

Where can I try this out? Do you have a retail or store location?

Our factory showroom is located at 904 N Scottsdale Rd in Tempe, AZ.

Is the SleepEZ mattress safe?

a. Latex is a high-quality, non off-gassing natural foam that has unique features such as being anti-microbial, dust mite and mildew resistant as well as being naturally breathable. This makes for a very safe and healthy sleeping surface for adults and children alike.

Foundations

What type of bed frame should I use with the mattress?

A standard metal bed frame will suffice. The mattress should be placed directly on a solid and sturdy foundation. This can include a slatted wood foundation, which would be placed on a metal bed frame, or a solid platform foundation.

What do you mean by "platform," "slatted," "slats," "foundation," etc.?

Platform Bed Frame - Platform bed frames come in a variety of styles, and they either feature horizontal slats (think planks, usually wooden) or a solid platform for the mattress to rest on.

Slatted Bed Frame - A slatted bed frame is another way of saying platform frame and gets its name from the characteristic horizontal slats that support the mattress.

Slats - Slats are the planks that are usually placed horizontally on a slatted or platform frame. Their purpose is to support the mattress and their function is analogous to that of a box spring.

Solid Foundation - A solid foundation provides the support of a platform frame or slats, though it looks very much like a box spring and is used the same way: metal frame + solid foundation + mattress. Most modern box springs are solid or slatted foundations.

Does the SleepEZ mattress need a box spring?

Latex mattresses require a solid and sturdy foundation with no springs. This can include slatted wood foundations and platform bases.

Adjustable Beds

Does the Sleep EZ mattress work on an adjustable bed frame?

The most contouring mattresses for adjustable beds are latex mattresses. Our 8" Special along with the Select Sleep 7000, 9000 and 10,000 models are suggested. The 13,000 can be used; however due to its thickness, it doesn't contour to the base quite as well as the other models.

What is the white glove service?

The white glove service is provided by Reverie for the adjustable bases only. Reverie ships your adjustable base to a local delivery white glove service agency. During the process the local delivery agency will contact you to set up a time to come to your home and set up your new adjustable base for no additional charge. The white glove delivery agency is not affiliated with SleepEZ and does not include mattress assembly. Due to the high quality and value, SleepEZ requires that our customers set up their latex mattresses.

Does the white glove service include mattress assembly?

Because of the high quality and value of our product, latex mattress assembly should be done by customers only. SleepEZ isn’t responsible for the delivery of the adjustable bases. The manufacturer of the adjustable bases is responsible for the white glove service for no additional charge.

Bedding

What kind of sheets will fit my Sleep EZ mattress?

Standard bed sheets will fit the 7,000, 9,000 and 10,000 models. You may need to purchase deep-fitted sheets for the 13,000 model.

Should I use a mattress protector?

Our mattress covers are not water resistant nor are they machine washable; therefore using a mattress protector can help prolong the life of your mattress, protecting it from spills, as well as dirt or allergens. We suggest using a mattress protector with your Sleep EZ Mattress especially if children or pets are using the mattress.

What types of mattress protectors are there?

There are three basic types of mattress protective covers: encasement, fitted-sheet and pad. The encasement protector completely covers the entire mattress. The sheet style protector fits your mattress like a fitted sheet. Both styles of protector are popular with people who suffer from allergies. Mattress pads are the most minimal and typically have elastic straps at the corners to secure it to the mattress. We offer all three types of protectors/pads here at SleepEZ.

Can I use the Sleep EZ mattress with a heating pad?

Yes, you can safely use a heating pad as long as your mattress is encased in our cotton quilted to wool cover. Due to the fact that extreme heat can be damaging to latex, we do not recommend using a heating pad if your mattress is encased in our 4 way stretch cover.

Do you carry the frame or furniture pictured on your site?

Any furniture shown on our website is for visual purposes only.

Special Offers

Are there any discounts, promotions or coupon codes?

Call ( 800 ) 710-9846 for special offers.

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