Sleep EZ Return & Exchange Policy
EVEN IF YOU ARE NOT HAPPY WITH YOUR LATEX MATTRESS
YOU WILL LOVE DEALING WITH SLEEPEZ
90-Day Comfort Exchange
Select Sleep Mattresses
Get Curbside Pickup for your layer exchange at no additional cost with FedEx
In order to take the risk out of selecting the right mattress, we have a 90-day layer swap out policy on latex mattresses. For your first layer swap out we reduce the cost of shipping to a modest $30 charge for any location in the contiguous U.S. For mattresses with split layers, you can send one or both sides of a layer at the same cost, if they are shipped at the same time.
To make sure you are not inconvenienced in any way, the procedure is as follows:
Notify us of the desired firmness with our over the phone assistant.
We ship you a brand new layer of your desired firmness along with a shipping label for your return layer.
Return the layer you no longer need, in the same box we shipped your replacement layer in.
You will need to place the provided shipping label on the box and drop it off at any Fed EX shipping center.
The replacement layer is taken from production. All layers are brand new.
The 90-day comfort exchange starts from the first day you receive your mattress.
Shipping for the first exchanged layer is $30. The purchaser is responsible the full cost of shipping for any additional layer exchanges. Any layer exchanges done 90 days or more after receiving your mattress would be the actual cost of purchasing the raw latex layers.
Exchange layers must be free from dirt, stains, tears, and odors to qualify for an exchange.
We do not offer layer exchanges or comfort exchanges for our toppers.
Select Sleep Mattresses
Please keep your shipping boxes should you have to return merchandise.
Within 90 days of receiving your mattress, if you are not satisfied, you may return it with no questions asked. You will be charged a $99.00 return fee if you use our boxes and return label. Please note: If you use an oversized box or if you ship your order back in more boxes than we shipped the order out with, we will have to charge you the actual cost of any additional fees.
If you need to purchase shipping boxes, call (480) 966-8731 to get box dimension approval.
The mattress and layers inside must be free from dirt, stains, tears, and odors to qualify for a return.
Roma & KISS Mattresses
Please call (480) 966-8731 to get refund approval and instructions.
Our Orthopedic Foundations have a universal design that can be used with any mattress and therefore are not returnable. Please note that the foundation has a 1-year warranty against defects in materials or workmanship, and we will repair or replace at our cost based on our assessment of defect or damage.
Adjustable bases are non-refundable or exchangeable. All warranty issues should be handled by the adjustable base manufacturer.
Due to bedding regulations, items that have been used, laundered, and are not in original packaging are non-returnable and non-exchangeable. These include mattress accessories such as pillows, mattress sheets, mattress covers, and mattress protectors.
We offer a 30 Day money back guarantee; return policy on our toppers, but we do ask that you cover the cost of return shipping.
All sales on mattress components, mattress covers, pillows, sheets, and mattress protectors are final. These items are not covered by any warranty. Raw latex layers have a 30 day money back guarantee (less cost of shipping).
Manufacturer’s Mattress Warranty
Our mattresses are designed to last for many years with proper care. This does not include components purchased individually.
If you purchased one of our mattresses that can open, you will see the latex and all its imperfections. You may find air voids, discoloration, or small tears or cracks (less than 3 inches). Also, latex turns yellow and begins to soften slowly as it ages.
These occurrences are normal, and are a natural property of latex, and the manufacturing process that creates the latex layers. The warranty does not apply to the normal properties of latex.
The warranty allows for a 1.5" impression in the latex, not associated with a faulty foundation, box spring, platform, or cover.
Our mattresses are intended to perform on non-spring foundations. Using a platform such as an adjustable base or slatted foundation, with slats placed no more than 3 inches apart, is recommended. Foundations with springs will cause premature breakdown of the latex and will not be covered under warranty.
20-Year Limited Mattress Warranty
We cover the first ten years unconditionally against manufacturing defects in the latex. The purchaser will not pay for the repair or replacement of a component; however, they are responsible for all shipping costs.
We do not cover components purchased separately.
After the 10th year, there is a prorated cost to repair or replace the mattress components. A repair in the 11th year will cost 50% of the original cost of the mattress. Each year after that will increase by 5% in cost. (12th year 55%, 13th year 60%, 14th year 65%, 15th year 70%, 16th year 75%, 17th year 80%, 18th year 85%, 19th year 90%, 20th year 95%.)
Our representative or skilled technician shall make the final determination regarding repair or replacement. Should this warranty be exercised and your product replaced or repaired, the warranty will not be extended or renewed.
Raw latex exposed to direct sunlight will void the warranty.
Sleep EZ is not responsible for any damage caused by spills, burns, accidents, growth of mold, or other acts of nature.
The warranty does not cover misuse, laundered, or normal wear and tear. Do not machine wash or dry the cover. We recommend you spot clean with a soft brush and mild detergent. Allow to air dry completely.
Stains on mattress will void all warranties due to bedding law regulations.
Please retain all original receipts or invoices to provide proof of purchase.
Authorization from the factory to return products must be obtained prior to return.
Pillows are a non-returnable item.
Sleep EZ will repair or replace the item if it is found to be defective due to structural defects within the 20 years.
We provide a 1-year warranty for the cover from the date of purchase. It applies to defects in material or workmanship and is not part of the 20-year warranty. Do not machine wash or dry the cover. We recommend you spot clean with a soft brush and mild detergent. Allow to air dry completely.
The foundation has a 1-year warranty against defects in materials or workmanship, and we will repair or replace at our cost based on our assessment of defect or damage.
All warranty issues should be handled by the adjustable base manufacturer.
Roma & KISS Mattresses
10 Year Warranty
Defects or deterioration in the cell structure of the latex or poly foam
Defects resulting in splitting or cracking of the material, with normal usage and proper handling
1.5″ body impression or greater
Your mattress must be supported by a foundation with solid support. This includes solid wood or metal platforms, or foundations. Slatted foundations must have slats less than 3 inches apart. The use of foundations outside of these guidelines will void the warranty.
Our latex toppers are not covered under warranty because we have no way of ensuring that the topper will not be used for camping and other activities that will cause the latex to become dirty, wet, etc. leading to premature breakdown.
All sales on mattress components, including raw latex layers, mattress covers, pillows, sheets, and mattress protectors are final. These items are not covered by any warranty.